Help
Shipping & returns
The structure of our policy is ready. The details in brackets are being finalised and will be confirmed before the store opens.
Where we deliver
- Delivery areas: [to be confirmed — e.g. nationwide in Pakistan, international destinations].
Delivery times and costs
- Standard delivery: [time] — [cost].
- Express delivery: [time] — [cost].
- Free delivery threshold: [amount, if any].
Tracking your order
- You will receive a tracking link by [email / SMS / WhatsApp] once your order ships. [Courier partner to be confirmed.]
Returns
- Return window: [number] days from delivery.
- Condition: unworn, unwashed, with the HOUSE OF TAO tag attached.
- Return shipping: [paid by customer / free]. Refund method and timing: [to be confirmed].
Exchanges and sizing
- Size exchanges (S, M, L): [policy to be confirmed].
- Unsure of your size? Read the size guide first.
Damaged or wrong items
- Contact us within [number] days of delivery with your order number and a photo. We will arrange a replacement or refund.
